I am a one-man documentation team specializing in user’s guides and reference manuals in PDF, ebook, and web form. I make documents that communicate and instruct. I do not make marketing materials. I am not a web designer.
I strive for clarity in my writing and clarity in my designs. Good writing is vigorous. Good design is transparent. I use Adobe’s tools, but if your company keeps its documentation in Word format as a matter of policy, I can make Word docs that look professional.
I strive to make documents that are useful. To lower the volume of your customer support queries, I will consult your support department to determine the most common problems that your users need help with and highlight those issues in your documentation.
Email me at firstname.lastname@example.org
If we do business, I will open a Sub Rosa account for you. I do not use third-party file-sharing or collaboration sites because I do not trust their security. No data uploaded to Sub Rosa reaches storage unencrypted.
Precision and attention to detail are second nature to me. In my former career in Quality Assurance, I discovered and documented variation in material, process, and specification on products with multimillion dollar values. I know first hand how poorly executed internal documents increase non-conformances. I know first-hand how poorly executed manuals influence customer satisfaction and subsequent purchasing decisions.
My language, design, and technical skills converge naturally on technical writing.
- I am a craftsperson who knows how to use his tools. I have a Technical Writing Certificate With Honors from Humber College.
- I make text-centric designs suitable for manuals and textbooks.
- I wrote the server software supporting this site. If your product is software, and if you give me read-only access to your source code (I will sign NDAs), I will be able to answer many questions for myself without bothering your developers.
|Tools for FreeBSD|
|gonzalo | prospero | caliban||2.59|
|The Public House | connect||6.5.1|
|libserver | libserverevents||3.27|
|libdombey | libdombeyevents||5.48|
|Munger requires databases/sqlite3 and textproc/libtre from ports.|
|Dickens requires munger.|
|TSML | tsml2sqlite | tsmlquery||1.10|
|TSML requires munger.|
|nellie | nellie -v -n TSML PDF||1.43|
|Nellie Online | Nellie for iOS|