James Bailie,
Technical Writer

Quality Documentation

I am a one-man documentation team specializing in user’s guides and reference manuals in PDF, ebook, and web form. I make documents that communicate and instruct. I do not make marketing materials. I am not a web designer.

Mission

I strive for clarity in my writing and clarity in my designs. Good writing is vigorous. Good design is transparent. I use Adobe’s tools, but if your company keeps its documentation in Word format as a matter of policy, I can make Word docs that look professional.

I strive to make documents that are useful. To lower the volume of your customer support queries, I will consult your support department to determine the most common problems that your users need help with and highlight those issues in your documentation.

Contact

Invite me into a chat room at The Public House. This is my own public chat service and the best way to reach me during the workday.

Email me at jimmy@mammothcheese.ca

If we do business, I will open a Sub Rosa account for you. This is my private system for secure client communication and file distribution. I do not use third party file-sharing sites or email to distribute files.

Experience

Precision and attention to detail are second nature to me. In my former career in Quality Assurance, I discovered and documented variation in material, process, and specification on products with multimillion dollar values. I know first hand how poorly executed internal documents increase non-conformances. I know first-hand how poorly executed manuals influence customer satisfaction and subsequent purchasing decisions.

Expertise

My language, design, and technical skills converge naturally on technical writing.

Tools for FreeBSD

ManualSource
gonzalo | prospero | caliban 2.54.1
stephano | trinculo 1.22.1
Stephano and trinculo require libserver.
libserver | libserverevents 3.24
libdombey | libdombeyevents 5.39
libdorrit 1.10
libindex 1.6
libyarb 1.0
libtable 1.2
libstringstack 1.3
munger 5.8
Munger requires databases/sqlite3 and textproc/libtre from ports.
dickens 1.98
Dickens requires munger.