James Bailie, Technical Writer
I specialize in instructional documents, such as user’s guides, tutorials, troubleshooting guides, and reference manuals. My work achieves the levels of detail, clarity, accuracy, and attractiveness demanded by persnickety clients. I produce high-quality PDF, ebook, and web output. I prefer to do whole jobs, including design and composition, working under the supervision of an editor.
Please direct your queries to me via email. I will respond within 24 hours. I do not use social networking sites because of their poor track record with privacy.
I strive for clarity in my writing and clarity in my designs.Both ugly documents and pretty documents distract users. Good writing is concise. Good design is transparent.
I strive to create documents that are useful.Users in general skip the manual and only consult documentation when they encounter problems. To lower the volume of your customer support queries, I will consult your support department to determine the most common problems that need addressing.
Precision and attention to detail are second nature to me.
In my former career in Quality Assurance, I discovered and documented variation in material, process, and specification on products with up to multimillion dollar values. I know first hand how poorly executed internal documents increase non-conformances. I know first-hand how poorly executed manuals influence purchasing decisions.
I have written a variety of FreeBSD system programs including the web server hosting this site. If your product is software, and if you give me read-only access to your source archive (I will sign NDAs), I may be able to answer many questions for myself without bothering your developers.
Your intellectual property is safe in my hands.
To avoid having to use potentially untrustworthy third party services to communicate with clients, I wrote my own simple and secure communication system. All content is encrypted before it reaches storage, and when accounts expire, all associated data is immediately deleted.