James Bailie, Technical Writer

230533382 Ontario

Quality Documentation

Picure of James

I am a one-man documentation team specializing in instructional documents such as user’s guides and reference manuals. I also enjoy polishing technical reports and scientific papers for publication. My work achieves the levels of detail, clarity, accuracy, and attractiveness demanded by persnickety clients. I produce high-quality PDF, ebook, and web output. I prefer to do whole jobs working under the supervision of an editor, but I work effectively on teams for larger projects. In the past I have been cleared to work on US military contracts under ITAR.

Contact Information

Please direct your queries to me via email. I will respond within 24 hours. I do not use social networking sites for business communication because of their poor security track records. To avoid having to trust third party services, I wrote my own secure communication system.

My Mission

I strive for clarity in my writing and clarity in my designs.

Good writing is vigorous. Good design is transparent. I write concise and precise prose without formal tone. I deliver clean, attractive, business-appropriate designs.

I strive to create documents that are useful.

To lower the volume of your customer support queries, I will consult your support department to determine the most common problems that your users need help with and highlight those issues in your documentation.

Industrial Experience

Precision and attention to detail are second nature to me.

In my former career in Quality Assurance, I discovered and documented variation in material, process, and specification on products with up to multimillion dollar values. I know first hand how poorly executed internal documents increase non-conformances. I know first-hand how poorly executed manuals influence customer satisfaction and subsequent purchasing decisions.

Technical Knowledge

I have written a variety of FreeBSD system programs including the server software supporting this site. If your product is software, and if you give me read-only access to your source archive (I will sign NDAs), I may be able to answer many questions for myself without bothering your developers.

In the ports system:
www/drood drood-3.18.tar.gz
www/ephemera ephemera-5.3.tar.gz
devel/libdombey libdombey-4.1.1.tar.gz
devel/libserver libserver-2.1.tar.gz
lang/munger munger-5.7.tar.gz
editors/dickens dkns-1.95.tar.gz

Security Commitment

Your intellectual property is safe in my hands.

Private Words has its own custom web, application, and chat servers. All content is encrypted before it reaches storage, and when accounts expire, all associated data is immediately deleted.