James Bailie, Technical Writer
I specialize in instructional documents, such as user’s guides, tutorials, troubleshooting guides, and reference manuals. My work achieves the levels of detail, clarity, accuracy, and attractiveness demanded by persnickety clients. I produce high-quality PDF, ebook, and web output.
I strive for clarity in my writing and clarity in my designs.Both ugly documents and pretty documents distract users. Good writing is concise. Good design is transparent.
I strive to create documents that are useful.Users in general skip the manual and only consult documentation when they encounter problems. I will consult your support department to determine what parts of your documentation need clarification, simplification, or elaboration.
Precision and attention to detail are second nature to me.I have more than two decades of experience in manufacturing. In my former career in Quality Assurance, I discovered and documented variation in material, process, and specification on products with up to multimillion dollar values.
I have been in the user’s shoes.I know first hand how poorly conceived internal documents increase non-conformances and lower efficiency. I know first-hand how poorly conceived manuals increase customer dissatisfaction.
I have written a variety of FreeBSD system programs including the web server hosting his site (ports:www/drood). I can get up to speed on any software system you use in short order.
If your product is software, and if you give me read-only access to your source archive (I will sign NDAs), I may be able to answer many questions for myself without bothering your developers.
I have my own secure miniblog system to communicate with clients. We can work entirely over the Internet if necessary or convenient. The system uses end-to-end encryption, and when accounts are closed, all associated data is deleted from the system truly and fully.