I am a one-man documentation team specializing in user’s guides and reference manuals in PDF, ebook, and web form. I also enjoy polishing technical reports and scientific papers for publication. I prefer to do whole jobs working under the supervision of an editor, but I work effectively on teams for larger projects.
- I have a Technical Writing Certificate with Honors from the Humber Institute of Technology.
- In the past I have been cleared to work on US military contracts under ITAR.
Direct your queries to me via email. I do not use social networking sites for business communication because of their poor security track records. To avoid having to trust third party services, I wrote my own secure communication system. I also have a public chat room and a blog.
I strive for clarity in my writing and clarity in my designs.Good writing is vigorous. Good design is transparent. I use Adobe’s tools, but if your company keeps its documentation in Word format as a matter of policy, I can even make Word docs that look professional.
I strive to create documents that are useful.To lower the volume of your customer support queries, I will consult your support department to determine the most common problems that your users need help with and highlight those issues in your documentation.
Precision and attention to detail are second nature to me.
In my former career in Quality Assurance, I discovered and documented variation in material, process, and specification on products with up to multimillion dollar values. I know first hand how poorly executed internal documents increase non-conformances. I know first-hand how poorly executed manuals influence customer satisfaction and subsequent purchasing decisions.
I have written a variety of FreeBSD system programs including the server software supporting this site. If your product is software, and if you give me read-only access to your source archive (I will sign NDAs), I may be able to answer many questions for myself without bothering your developers.