James Bailie, Technical Writer

Quality Documentation

James Bailie

I specialize in instructional documents, such as user’s guides, tutorials, troubleshooting guides, and reference manuals. My work achieves the levels of detail, clarity, accuracy, and attractiveness demanded by persnickety clients. I produce high-quality PDF, ebook, and web output. I prefer to do whole jobs, including design and composition, working under the supervision of an editor.

Contact

Please direct your queries to me via email. I will respond within 24 hours. I do not use social networking sites.

Mission

I strive for clarity in my writing and clarity in my designs.

Both ugly documents and pretty documents distract users. Good writing is concise. Good design is transparent. I am not a artist, but I have superior design skills compared to most technical writers.

I strive to create documents that are useful.

Users in general skip the manual and only consult documentation when they encounter problems. To lower the volume of your customer support queries, I will consult your support department to determine the most common problems that need addressing.

Experience

Precision and attention to detail are second nature to me.

In my former career in Quality Assurance, I discovered and documented variation in material, process, and specification on products with up to multimillion dollar values. I know first hand how poorly conceived internal documents increase non-conformances and lower efficiency. I know first-hand how poorly conceived manuals decrease customer satisfaction and influence purchasing decisions.

Technical Knowledge

I have written a variety of FreeBSD system programs in the ports collection. If your product is software, and if you give me read-only access to your source archive (I will sign NDAs), I may be able to answer many questions for myself without bothering your developers.

Private Words

Your intellectual property is safe in my hands.

To avoid having to use potentially untrustworthy third party services, I wrote my own secure communication system. Private Words is a complete custom implementation from the ground up with dedicated web, application, and chat servers. All content is encrypted before it reaches storage, and when accounts expire, all associated data is immediately deleted.