James Bailie, Technical Writer
I specialize in instructional documents, such as user’s guides, tutorials, and troubleshooting and reference manuals. My work achieves the levels of detail, clarity, accuracy, and attractiveness demanded by persnickety clients. I produce high-quality PDF, ebook, and web output.
Please direct your queries to me via email. I will respond within 24 hours. I do not use social networking sites.
I strive for clarity of expression in my writing and clarity of execution in my designs.Both ugly documents and pretty documents distract users. Good writing is concise. Good design is transparent. I aim to knock your socks off. Nothing less than complete customer satisfaction is acceptable to me.
I strive to create documents that are useful.Frankly, the bar is set low. If a user wants to solve a problem rather than know how to accomplish simple tasks, it is likely that other users will provide him or her with the needed information via a web discussion board. Even the largest software companies drop the ball.
Users in general skip the manual and only consult documentation when they encounter problems. To lower the volume of customer support queries, your documentation must address the real-world needs encountered by your real-world users. I will consult your support department to determine what aspects of your product need the most detailed documentation and to determine if you need a trouble-shooting guide.
Precision and attention to detail are second nature to me.I have 24 years experience in manufacturing. In my former career in Quality Assurance, I discovered and documented variation in material, process, and specification on products with up to multimillion dollar values.
Your intellectual assets are safe in my hands.I understand the cost of non-conformance to your business. I know first hand how poorly written internal documents increase non-conformances and how poorly written or poorly designed customer manuals increase customer dissatisfaction.
I am a sole-proprietor company operating out of London, Ontario, Canada. I am a one-man shop, producing digital copy. For small to medium-sized jobs, I can replace an entire documentation team. I can design, write, edit, and do client and server programming. For large jobs, I can be dropped into a documentation team and function well as a team player.
I have written a variety of FreeBSD system programs. I can get up to speed on any software system you use in short order. I wrote my own secure miniblog system to communicate and share documents with clients anywhere in the world. I wrote the webserver you are using right now.
If your product is software, and if you give me read-only access to your source archive, I may be able to answer many questions for myself without bothering your developers. In any case, I will never waste their time with unnecessary interviews because I hate meetings as much as they do.